Shipping Policy

Namaste 🙏 Every Astro Kripa order is packed with care so your spiritual products reach you safely. This policy explains where we deliver, how long it takes, what it costs, and what to do if something goes wrong. It should be read with our Terms & Services and Refund & Return Policy.

1. Quick summary

Free delivery on orders over ₹299 across India
Dispatch within [1–2 business days] after your order is confirmed
Delivery usually in [3–7 business days] after dispatch
Tracking details sent by SMS, WhatsApp or email once your order ships

2. Where we deliver

We currently deliver to most PIN codes across India through our courier partners [e.g. Delhivery, Shiprocket partners, India Post]. Some remote or restricted PIN codes may not be serviceable. You can check this by entering your PIN code at checkout. [We do not currently ship outside India.]

3. Order processing and dispatch

Orders are processed on business days ([Monday to Saturday], excluding public holidays). Orders placed after [6 PM], on Sundays or on holidays are processed on the next business day.
Most orders are dispatched within [1–2 business days] of payment confirmation. During festivals, sale periods and high-demand seasons, processing may take up to [3–4 business days].
Products may be energised (abhimantrit) before dispatch. This is part of our normal process and is included in the dispatch time above.
If you order multiple items, they may be shipped in separate parcels. You will not pay extra for this.
If an item is out of stock after you order, we will inform you and offer a refund, store credit or a similar product.

4. Delivery time

Location	Estimated delivery after dispatch
Delhi NCR and metro cities	[2–4 business days]
Other major cities and towns	[3–6 business days]
Remote areas, North-East, J&K, islands	[6–10 business days]

These are estimates, not guarantees. Delivery can be delayed by weather, strikes, festivals, local restrictions, incorrect addresses or courier issues that are outside our control. We will always help you track and resolve a delayed parcel.

5. Shipping charges

Free delivery on all orders over ₹299 within India.
For orders of ₹299 or less, a shipping fee is added and shown at checkout before you pay.
Cash on Delivery orders carry an extra COD fee shown at checkout.
The final shipping charge is always shown at checkout. There are no hidden charges after you pay.

6. Order tracking

When your order is dispatched, we send you the courier name and tracking link by [SMS, WhatsApp and email]. You can also message us on +91 93191 54115 with your order number and we will share the latest status. Tracking may take [12–24 hours] to start showing after dispatch.

7. Correct address and phone number

Please enter a complete address with house number, landmark, PIN code and a working mobile number. Couriers call this number before delivery.
You can change your address or phone number only before the order is dispatched. Contact us immediately at info@astrokripa.in or WhatsApp +91 93191 54115.
If a parcel is returned to us because of a wrong or incomplete address, or because nobody was available after [2–3] delivery attempts, we may charge reshipping fees to send it again, or refund the order amount after deducting the shipping costs we paid.

8. Delivery attempts and refused parcels

Our courier partners usually attempt delivery [2–3] times. If you are unreachable or refuse a parcel without a valid reason (for example, you simply changed your mind), the order is returned to us. In that case, outward and return shipping costs may be deducted from any refund. [For COD orders, repeated refusals may lead to future COD being disabled for that mobile number.]

9. Damaged, wrong or missing items on delivery

Please check your parcel when it arrives and record an unboxing video while opening it, showing the sealed package and the shipping label clearly. If your item is damaged, wrong or missing, contact us within [48 hours] of delivery with the video and photos. We will replace or refund it as per our Refund & Return Policy. If a parcel looks opened or tampered with at the time of delivery, please do not accept it and tell us right away.

10. Lost or delayed parcels

If your tracking shows no movement for [5+ business days], or says "delivered" but you did not receive it, contact us within [48 hours]. We will raise a case with the courier. If the parcel is confirmed lost, we will send a replacement or refund your payment.

11. Risk of loss

Ownership and risk of loss or damage pass to you once the parcel is delivered to the address given on your order, or to a person who accepts it at that address.

12. Customs and international orders

[We currently ship only within India.] [If you start international shipping: Delivery times, duties, taxes and customs clearance charges are the buyer's responsibility, and we will help with documents if customs asks for them.]