Refund and Return Policy

Namaste 🙏 At Astro Kripa, we want you to be happy with every order. This policy explains when you can cancel, return, replace or get a refund, and exactly how it works. It should be read with our Terms & Services and Privacy Policy.

1. Quick summary

Damaged, defective or wrong item? Tell us within [48 hours] of delivery with an unboxing video. We will replace it or refund you.
Cancel before dispatch? Full refund.
Change of mind? Spiritual and energised items cannot be returned (see Section 5), but we will always listen and try to help.
Refunds go back to your original payment method within [5–7 working days] after approval.

2. Cancelling an order

You can cancel your order before it is dispatched by emailing info@astrokripa.in or calling/WhatsApp +91 93191 54115 with your order number.
If the order has already been dispatched, it cannot be cancelled. You may refuse delivery only if the item is damaged or wrong; otherwise the return rules below apply.
If we cancel your order (for example, out of stock, wrong price or undeliverable address), you will get a full refund.
Prepaid orders cancelled before dispatch are refunded in full to the original payment method.

3. When you are eligible for a replacement or refund

You can request a replacement or refund if:

The item arrived damaged or broken in transit
The item is defective (for example, a broken clasp, a loose or missing bead, or faulty plating on arrival)
You received the wrong product, wrong size or wrong variant
The parcel arrived with missing items from your order

The item must be unused and unworn, with all packaging, tags and accessories included. Approved requests are subject to a quick quality check by our team.

4. How to request a return, replacement or refund

Record an unboxing video while opening the parcel, from the sealed package to the product. It must show the shipping label clearly. Requests for damage, missing or wrong items without an unboxing video may not be approved.
Contact us within [48 hours] of delivery at info@astrokripa.in or WhatsApp +91 93191 54115. Share your order number, the issue, clear photos and the unboxing video.
We review your request within [2 working days] and tell you whether it is approved.
If approved, we arrange a reverse pickup where available. Where pickup is not available, we will guide you on how to send it back and refund your courier cost [up to ₹___] against a receipt.
Once we receive and check the item, we send your replacement or process your refund.

Please do not write product names such as "Rudraksha" or "jewellery" on the outside of the return parcel. Write only "Astro Kripa" and your order number, to keep it safe in transit.

5. Items that cannot be returned

Because our products are spiritual items that are blessed or energised (abhimantrit) before dispatch, and are meant for personal use, we cannot accept returns for change of mind, wrong size ordered, or "did not like it" on:

Rudraksha, Karungali, malas and bracelets that have been worn, used, resized or altered
Energy stones, yantras, idols and spiritual decor that have been used, installed or worshipped
Customised or personalised products
Items bought in a sale, with a special discount or as part of a combo offer [remove if you don't want this exclusion]
Items damaged by misuse, water, perfume, chemicals or wrong handling after delivery

6. What is not a defect

Our products are made from natural materials, so these are normal and not valid reasons for return:

Slight differences in colour, grain, pattern, size, shape or weight of Rudraksha, Karungali wood and stones compared with photos
Natural lines, marks or tiny cracks in natural beads and stones
Screen differences in how colours look
Plating fading after normal wear (plated items are not solid metal)

7. Refunds

Prepaid orders (UPI, card, net banking, wallet): refunded to the original payment method within [5–7 working days] after approval. Your bank may take a few more days to show it.
Cash on Delivery orders [if offered]: refunded by bank transfer or UPI. We will ask you for the details.
Store credit: if you prefer, you can choose store credit for faster use on your next order.
Shipping charges are refunded only if the return is due to our mistake (damaged, defective or wrong item).
Cashback and offers: if you used an offer such as cashback, it will be adjusted according to the offer terms. Cashback credited on a returned or cancelled order may be reversed. [Add details as per your cashback offer conditions.]

8. Replacements

If the same product is in stock, we will send a replacement at no extra cost for approved claims. If it is out of stock, we will offer a refund, store credit or a similar product of your choice (with the price difference, if any, explained to you).

9. Lost, delayed or undelivered parcels

If your parcel shows as delivered but you did not receive it, or it is lost in transit, contact us within [48 hours] of the delivery update. We will check with our courier partner and send a replacement or refund if the claim is confirmed.

10. If you are not happy with our decision

We handle every case fairly. If you feel your request was not handled properly, write to our Grievance Officer below and we will review it again. This policy does not affect your rights under the Consumer Protection Act, 2019 or any other law.